Troubleshooting Steps to Fix the Alexa Not Responding Issue

 

Alexa, the world’s best virtual assistant is loaded with a tremendous array of features. The device performs miraculously and has made things a lot easier for the users. It controls the Echo smart speakers and performs many other activities with voice commands only. The astonishing features of this virtual AI have attracted millions of people to purchase this device. From checking weather reports to playing music, you can do it all with “Alexa”. But at times, due to some reasons, this device can encounter technical defects one such is the device becomes unresponsive. If you are going through the same situation and wanted to know Why is your AlexaNot Responding, then you have landed on the right place.

In this blog, we will tell you the possible reasons and troubleshooting steps on How to Fix the Trouble of Alexa Not Responding Issue.

Common Causes behind the Alexa Not Responding Issue 

There could be many things that can make Alexa unresponsive. Our team has invested precious time and listed a few common causes behind the Alexa Not Responding Issue. These are simple factors that can be easily detected at early stages. Here is a complete list of the causes:

1.    Possible Internet Outage.

2.    Devices Grouped incorrectly.

3.    Power issues.

4.    A physical barrier in between the device and the router.

5.    Inaccurate login credentials.

 Easy Methods to Fix the Trouble of Alexa Not Responding Issue

The time has come when we will discuss How to Fix the Trouble of Alexa Not Responding Issue. So, let’s get started!

 Method 1: Check Internet Connectivity

A full-fledged internet or Wi-Fi connectivity is required for Alexa to work up to its max potential. Any problem with the internet can impact the Alexa performance and make the device unresponsive. Therefore, make sure that Alexa is connected with a smooth and active internet connection. Below we have listed series of checks that need to perform. These are:

1.    Check whether the router is getting proper connections.

2.    Power Cycle the Wi-Fi router.

3.    Restart the Router. The procedure for restarting the router depends on the router manufacturer.

4.    Check connections or wires and make sure they are properly connected.

5.    Contact the manufacturer to report the issue.

Method 2: Restart Alexa

Restarting the Alexa will fix some minor technical issues with the device. Small internal issues can automatically be resolved by restarting the device. This method will take less time and you do not need any external help to perform this method. Here’s how you can restart Alexa:

1.    To begin with, power off the Alexa and unplug the wires attached to it.

2.    Remove the power cord from the power socket.

3.    Wait for few seconds before moving further.

4.    Reconnect the wires and also plug in the power cord to the power source.

5.    Power on the device.

6.    Check the status of the issue by giving any command.

 Method 3: Change Word for Device “Wake Up”

Alexa users thoroughly know that they can use multiple words to wake up the device. But there is a high possibility that someone mistakenly might have changed the command. This could be the reason that why Alexa is not responding. So the answer to the question How to Fix the Trouble of Alexa Not Responding Issue is by changing the wake-up word for Alexa. Here’s how you can change the wake-up word for Alexa:

1.    To being with, open the Alexa App.

2.    Now enter the Devices section and choose the All Devices option.

3.    From the list, select your device name and scroll down to the General.

4.    Press the option Wake Word and choose your desired wake-up word.

Method 4: Shift Alexa Position

Any external restriction can make Alexa unresponsive. Things such as baby monitors, refrigerators, microwaves, walls, headsets, keyboards, etc. can impact the Alexa performance. There might be chances that you have put the Alexa device and the router far from each other. Therefore, you can try to fix this problem by changing the location of the device.

Find a suitable location and place Alexa within the range of the router. This will ensure that Alexa is getting proper signals from the router.

Wrap up

Through this blog, we have covered the steps on How to Fix the Trouble of Alexa Not Responding Issue. You can try out these steps and be sure to follow all the methods in the same order as written. If that doesn`t work feel free to get in touch with our experienced technical experts by dialing Alexa Helpline Toll-Free Number US/CA.: +1-872-888-1589.